Is this safe?
▼
Yes! All traffic is encrypted end-to-end using SSH. The session code expires the moment you type exit or close the terminal. You can see everything happening in real-time, and you're in full control.
What can the support person see or do?
▼
Only what's in your Terminal window. They can run commands and edit files, but they cannot see your screen, access your browser, or do anything outside the terminal. When the session ends, access is completely revoked.
Why can't I send the code via email?
▼
Email isn't encrypted end-to-end, which means someone could intercept the code and connect before your support person does. Signal and iMessage are encrypted, so only you and the recipient can see the code.
"Command not found: tmate"
▼
tmate isn't installed yet. Go back to the
setup page and follow Step 1 for your system.
I don't see the connection string
▼
It appears at the very bottom of the terminal. Try making your terminal window larger, or type tmate show-messages to see it again.
I accidentally closed the terminal
▼
No problem! The session ended automatically (which is good for security). Just open a new terminal, run tmate again, and send the new connection code.
Do I need to create an account?
▼
Nope! tmate works without any accounts, passwords, or sign-ups. Just install and run.
What's the difference between the two ssh lines?
▼
The regular one (ssh xyz@...) gives full access. The one starting with ro- is read-only — good for demos where you want someone to watch but not type. Usually, send the regular one unless asked otherwise.